Frequently Asked Questions

Your guide to shopping the latest trends at Salitex

What is the typical delivery timeframe for domestic orders?

For domestic orders within Pakistan, delivery usually takes 3 to 5 business days. During sale periods or new collection launches, delivery may take up to 7 business days.

Can I exchange an item if the size doesn't fit?

Yes, we offer a 7-day exchange policy. You can exchange any unused, unwashed item with original tags intact if it is size-related or if the product is defective.

What payment methods do you accept?

We accept Cash on Delivery (COD), as well as secure online payments via Visa, Mastercard, and popular digital wallets.

How should I care for my Salitex lawn and silk suits?

We recommend dry cleaning for all our formal and silk collections. For unstitched lawn, pre-shrink the fabric in cold water before stitching and avoid direct sunlight when drying.

Do you offer international shipping?

Yes, Salitex ships worldwide. International shipping rates and delivery times vary based on the destination country and the total weight of the parcel.

How can I track the status of my order?

Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this number on our logistics partner's website to monitor your shipment.