Returns & Exchanges

At Salitex, we strive for your complete satisfaction with every purchase; however, if you are not entirely happy with your order, we offer a hassle-free 14-day return and exchange policy. Please ensure that items are unworn, unwashed, and retain all original tags and packaging to be eligible for processing.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team via email or WhatsApp with your order number and the reason for return to receive a Return Authorization.

• 2.
  Pack Your Items

  Securely pack the items in their original packaging, ensuring the invoice is included and the package is sealed properly to prevent damage during transit.

• 3.
  Ship the Package

  Send the package back to our central warehouse using a traceable courier service and provide the tracking details to our support team.

• 4.
  Quality Inspection & Refund

  Once we receive and inspect the items for quality compliance, we will process your exchange or issue a refund to your original payment method within 7-10 business days.